Accessibility Statement
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- customerservices@cumberland.gov.uk
- 0300 373 3300
We’ll consider your request and get back to you in ten working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can let us know at customerservices@cumberland.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below:
Non-accessible content
The content listed below is non-accessible for the following reasons.
We will update the statement when issues are fixed or when we expect them to be fixed.
Non-compliance with accessibility regulations
Content should be written as clearly and as simply as possible. In some areas, content is ‘fairly difficult to read’ based on the Flesch Reading Ease score. This fails Success Criterion 3.1.5. - We aim to continuously review and update all website content. All new content should conform to a ‘standard’ level of reading ease or higher.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2025, we plan to either fix these or replace them with accessible HTML pages.
The Public Sector Body Accessibility Regulations 2018 do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish should meet accessibility standards.
Live video
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions, live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.