Complaints Policy

This Complaints Policy only deals with complaints which are specifically about Cumbria Safeguarding Adults Board (CSAB), or a Safeguarding Board process, for example; Safeguarding Adult Reviews (SAR), the Safeguarding Adult Review process or about other publications or campaigns led by CSAB.

Where possible complaints will be dealt with informally through discussion with relevant parties and the complainant to resolve. Where resolution is not possible through informal processes then complaints should follow this policy and process.

You can read information on our complaints policy here.